Members were provided with a summary of complaints made against the Council.
Overall, 115 Stage 1 complaints were received, 19 were investigated under the Stage 2 complaints procedure and four were investigated by the LGO or HO. Under the Stage 2 complaints procedure, nine complaints were not upheld, 10 complaints were upheld. The Ombudsman investigated four complaints made against the Council in quarter 2, of which two were upheld and two were not upheld.