Decision details

Quarterly Complaint Report

Decision Maker: Governance, Audit and Standards Committee

Decision status: For Determination

Is Key decision?: No

Purpose:

To provide Members with a summary of complaints made against the Council.

Decisions:

Members were provided with a summary of complaints made against the Council.

 

Overall, 115 Stage 1 complaints were received, 19 were investigated under the Stage 2 complaints procedure and four were investigated by the LGO or HO. Under the Stage 2 complaints procedure, nine complaints were not upheld, 10 complaints were upheld. The Ombudsman investigated four complaints made against the Council in quarter 2, of which two were upheld and two were not upheld.

Report author: Arron Beckworth

Publication date: 14/01/2025

Date of decision: 25/11/2024

Decided at meeting: 25/11/2024 - Governance, Audit and Standards Committee

Accompanying Documents: