The Customer Services Strategy 2019-2021 detailed the actions that would be taken to develop Customer Services throughout the Council. The whole Council would be required to embrace the strategy. The committee noted the Strategy but queried the impact of the Digital Strategy. It was confirmed that adaptions would be made for customers needing it.
It was proposed and seconded that an amendment to the strategy be made.
RESOLVED to accept the amendment and carry out an Equality Impact Assessment.