Members were provided with a summary of complaints made against the Council.
Overall, of the 107 Stage 1 complaints received, 22 were investigated under the Stage 2 complaints procedure and none were investigated by the LGO or HO. Under the Stage 2 complaints procedure, 13 complaints were not upheld, 9 complaints were upheld.
The Ombudsman did not investigate any of the complaints made against the Council in quarter 1.