Agenda and draft minutes

Overview and Scrutiny Committee - Thursday, 7 July 2022 7.00 pm

Venue: Council Chamber, Council Offices, Foster Avenue, Beeston, NG9 1AB

Contact: Email: committees@broxtowe.gov.uk 

Media

Items
No. Item

7.

DECLARATIONS OF INTEREST

Members are requested to declare the existence and nature of any disclosable pecuniary interest and/or other interest in any item on the agenda.

Minutes:

There were no declarations of interest.

8.

MINUTES pdf icon PDF 208 KB

The Committee is asked to confirm as a correct record the minutes of the meeting held on 9 June 2022.

Minutes:

The minutes of the meeting held on 9 June 2022 were confirmed and signed as a correct record.

9.

CONSIDERATION OF CALL IN

To consider any matter referred to the Committee for a decision in relation to the call in of a decision.

Minutes:

Members noted the items for consideration for call in.

10.

RESPONSES OF THE CABINET OR DECISION MAKER TO REPORTS OF THE COMMITTEE

To allow the Committee to consider any matters arising from their reports in the future.

Minutes:

Members noted the responses of Cabinet.

11.

UPDATE FROM WORKING GROUP ON TELEPHONE ANSWERING AND CUSTOMER SERVICES

Minutes:

Members discussed the Update from the Working Group on Telephone Answering and Customer Services.

 

It was noted that the Working Group had yet to meet and preparation into sets was being undertaken to inform the Working Group of telephone answering statistics.

12.

SPOTLIGHT REVIEW OF HOUSING REPAIRS pdf icon PDF 107 KB

Members are asked to conduct a scrutiny review of Housing Repairs.

Minutes:

Overview and Scrutiny received a presentation on the function of the Housing Repairs service and the findings of the external consultants reviewing the service.

 

It was noted that the review of the Housing Repairs service was to increase the level of customer service experience by improving communication, record keeping and completing repairs in the first visit.

 

It was noted that there was a need to adopt the National Housing Federation’s (NHF) list of works and times in which the works require to be complete. members noted that this would allow the Council to adopt a widely used and maintained database that would bring the Council in line with other authorities.  

13.

CABINET WORK PROGRAMME pdf icon PDF 134 KB

To inform the Committee of items on the Cabinet’s Work Programme identifying topics for scrutiny that will help to achieve the Council’s key priorities and associated objectives. 

Minutes:

The Committee considered the Cabinet Work Programme. It was noted that the Environment Strategy, Child Poverty, Budget Consultation and Houses in Multiple Occupation were suitable topics for scrutiny reviews.

14.

SCRUTINY WORK PROGRAMME pdf icon PDF 112 KB

Committee is asked to approve its Work Programme, including identifying topics for scrutiny that will help to achieve the Council’s key priorities and associated objectives.

Minutes:

The Committee considered the Work Programme. It was requested that items on Housing Repairs, Bin Collections, Kimberley Leisure Centre, Broxtowe Lottery and Disabled Facilities Grants be added to the Work Programme.

 

RESOLVED that the Work Programme, including the additional topics for scrutiny, be approved.