Issue - meetings
COMPLAINTS PROCEDURE
Meeting: 16/05/2022 - Governance, Audit and Standards Committee (Item 6)
6 COMPLAINTS PROCEDURE 
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To provide Members with an update for the Council’s requirement to enhance its complaints procedure.
Additional documents:
Minutes:
The Committee noted the update for the Council’s requirement to enhance its complaints procedure.
The Council had reviewed its current procedure and had determined that a complaint consideration threshold was required.
It was recommended that the Council adopt a threshold of 6 months from the incident date in which the Council will investigate complaints.
RESOLVED that the changes to the Complaints Procedure be approved.