6 COMPLAINTS PROCEDURE PDF 105 KB
To provide Members with an update for the Council’s requirement to enhance its complaints procedure.
Additional documents:
Minutes:
The Committee noted the update for the Council’s requirement to enhance its complaints procedure.
The Council had reviewed its current procedure and had determined that a complaint consideration threshold was required.
It was recommended that the Council adopt a threshold of 6 months from the incident date in which the Council will investigate complaints.
RESOLVED that the changes to the Complaints Procedure be approved.