Issue - meetings
COMPLAINTS PROCEDURE
Meeting: 30/11/2020 - Governance, Audit and Standards Committee (Item 29)
29 COMPLAINTS PROCEDURE 
PDF 185 KB
To provide members with an update for the Council’s requirement to enhance its complaints procedure, following notification from the Housing Ombudsman.
Additional documents:
- 11.1 Procedure info letter, item 29
PDF 59 KB
- 11.2 Complaint-Handling-Code, item 29
PDF 325 KB
- 11.3 New Complaints procedure, item 29
PDF 203 KB
Minutes:
The Committee were updated on the Council’s requirement to enhance its complaints procedure, following notification from the Housing Ombudsman.
The Housing Ombudsman introduced a new complaint handling Code in July 2020, which was subsequently revised in September 2020. The new Code is a legal requirement for all landlords to adopt following the findings of the Grenfell White Paper report.
RESOLVED that the non-housing related complaints be administered in accordance with the Housing Ombudsman’s Code.