Issue - meetings

To provide members with a summary of complaints made against the Council.

Members were updated with a summary of complaints made against the Council 2019/20. Housing complaints were noted to have seen an increase following the extreme weather conditions and the Covid-19 pandemic. It was agreed to follow up recommendations suggested to departments after stage two and report these to Committee and to recommend to departments who are responsible for stage one complaints to be more proactive and suggest improving communications and training to prevent the complaint in the first instance.