Issue - meetings

To provide Members with a summary of complaints made against the Council.

The Committee noted the summary of complaints made against the Council.

Of the 163 stage one complaints received overall, 25 were investigated under the stage 2 complaints procedure and three were investigated by the LGO.

Under the stage 2 complaints procedure, 13 complaints were not upheld, 12 complaints were upheld.

The Ombudsman investigated seven complaints made against the Council. Three complaints were recorded as not upheld, resulting in no further action being required by the Council, four complaints were upheld.