Issue - meetings
Complaint Report 2024/25
Meeting: 21/07/2025 - Governance, Audit and Standards Committee (Item 14)
14 Complaint Report 2024/25 
PDF 125 KB
To provide Members with a summary of
complaints made against the Council.
Additional documents:
Minutes:
The Committee noted the summary of complaints made against the Council.
It was noted that of the 429 stage 1 complaints received overall, 81 were investigated under the stage 2 complaints procedure and seven were investigated by the LGO. Under the stage 2 complaints procedure, 39 complaints were not upheld, 41 complaints were upheld and one was withdrawn (2%).