Issue - meetings
Quarterly Complaint Report
Meeting: 25/11/2024 - Governance, Audit and Standards Committee (Item 42)
42 Quarterly Complaint Report 
PDF 123 KB
To provide Members with a summary of
complaints made against the Council.
Additional documents:
Minutes:
Members were provided with a summary of complaints made against the Council.
Overall, 115 Stage 1 complaints were received, 19 were investigated under the Stage 2 complaints procedure and four were investigated by the LGO or HO. Under the Stage 2 complaints procedure, nine complaints were not upheld, 10 complaints were upheld. The Ombudsman investigated four complaints made against the Council in quarter 2, of which two were upheld and two were not upheld.