Issue - meetings

Quarterly Complaint Report

 

 

Meeting: 23/09/2024 - Governance, Audit and Standards Committee (Item 31)

31 Quarterly Complaint Report pdf icon PDF 126 KB

To provide Members with a summary of complaints made against the Council.

Additional documents:

Minutes:

Members were provided with a summary of complaints made against the Council.

 

Overall, of the 107 Stage 1 complaints received, 22 were investigated under the Stage 2 complaints procedure and none were investigated by the LGO or HO. Under the Stage 2 complaints procedure, 13 complaints were not upheld, 9 complaints were upheld.

 

The Ombudsman did not investigate any of the complaints made against the Council in quarter 1.