Issue - meetings

To provide Members with a summary of complaints made against the Council.

Members were provided with a summary of complaints made against the Council and noted a report which outlined the performance of the Council in dealing with complaints, at stage one by the service areas, at stage two by the Complaints and Compliments Officer and at stage three when complaints are referred to the Local Government Ombudsman or Housing Ombudsman.

To provide Members with a summary of complaints made against the Council.

Members were provided with a summary of complaints made against the Council.

Of the 407 stage one complaints received overall, 73 were investigated under the stage 2 complaints procedure and nine were investigated by the LGO. Under the stage 2 complaints procedure, 34 complaints were not upheld, 37 complaints were upheld and two were withdrawn. The Ombudsman investigated nine complaints made against the Council. One complaint was recorded as not upheld, resulting in no further action being required by the Council, six complaints were upheld and two are still under investigation.