Issue - meetings
COMPLAINTS COMPENSATION POLICY
Meeting: 05/12/2023 - Cabinet (Item 91)
91 COMPLAINTS COMPENSATION POLICY 
PDF 110 KB
To seek approval for the adoption of a Complaints Compensation Policy to remedy findings of fault during the Council’s complaint process and to provide a framework for how compensation payments will be calculated, thereby ensuring consistency of approach.
Additional documents:
- 1.1 Complaints Compensation policy, item 91
PDF 305 KB
- 1.2 Complaints Compensation policy EIA, item 91
PDF 146 KB
- 1.3 Complaints Compensation Policy Table, item 91
PDF 184 KB
Minutes:
Cabinet considered the adoption of a Complaints Compensation Policy to remedy findings of fault during the Council’s complaint process and to provide a framework for how compensation payments would be calculated, thereby ensuring consistency of approach.
RESOLVED that the Complaints Compensation Policy be approved.
Reason
The Complaints Compensation Policy would be used to determine all complaints where a fault has been found and a compensation payment is required. Thereby, this would ensure a consistent approach across the Council in line with the Housing Ombudsman Remedies Guidance.