Issue - meetings

To provide Members with a summary of complaints made against the Council.

Members were provided with a summary of complaints made against the Council in 2022/23.

Of the 302 stage one complaints received overall, 72 were investigated under the stage 2 complaints procedure and 13 were investigated by the appropriate Ombudsman. It was noted that the 302 complaints received represented 0.2% of all contact received by the Council.