Decision details

Quarterly Complaint Report

Decision Maker: Governance, Audit and Standards Committee

Decision status: For Determination

Is Key decision?: No

Purpose:

To provide Members with a summary of complaints made against the Council.

Decisions:

Members were provided with a summary of complaints made against the Council.

 

Overall, of the 107 Stage 1 complaints received, 22 were investigated under the Stage 2 complaints procedure and none were investigated by the LGO or HO. Under the Stage 2 complaints procedure, 13 complaints were not upheld, 9 complaints were upheld.

 

The Ombudsman did not investigate any of the complaints made against the Council in quarter 1.

Report author: Arron Beckworth

Publication date: 04/10/2024

Date of decision: 23/09/2024

Decided at meeting: 23/09/2024 - Governance, Audit and Standards Committee

Accompanying Documents: