Decision details

COMPLAINTS REPORT 2022/23

Decision Maker: Governance, Audit and Standards Committee

Decision status: Recommendations Approved

Decisions:

Members were provided with a summary of complaints made against the Council in 2022/23.

 

Of the 302 stage one complaints received overall, 72 were investigated under the stage 2 complaints procedure and 13 were investigated by the appropriate Ombudsman. It was noted that the 302 complaints received represented 0.2% of all contact received by the Council.

Publication date: 27/12/2023

Date of decision: 17/07/2023

Decided at meeting: 17/07/2023 - Governance, Audit and Standards Committee

Accompanying Documents: