Decision details

The Cabinet welcomed the updated Lifeline Policy and the service provided. The policy applied to all customers who had entered into a service contract with the Council for the provision for the domestic Lifeline telecare service within their own homes. It was a two-way speech community alarm system that enabled help to be summoned for customers in an emergency.

The purpose of the policy was to provide an overview of the Lifeline telecare services offered by the Council and how the services offered independence of customers to remain living within their own home. Members considered that further publicity was required of the service and the option to have additional equipment including carbon monoxide detector, key safe, falls detector, bed occupancy detector, and pillow alert.

RESOLVED that the Lifeline Policy be approved.

Reason

The policy provided an overview of the Lifeline telecare services offered by the Council. The services were designed to increase, maintain and improve the independence of customers to remain living within their own home by supporting The Councils aim of a good quality home for everyone and investing to ensure our homes are safe.