Decision details

The Committee were updated on the Council’s requirement to enhance its complaints procedure, following notification from the Housing Ombudsman.

The Housing Ombudsman introduced a new complaint handling Code in July 2020, which was subsequently revised in September 2020. The new Code is a legal requirement for all landlords to adopt following the findings of the Grenfell White Paper report.

RESOLVED that the non-housing related complaints be administered in accordance with the Housing Ombudsman’s Code.