Decision details

Members were provided with a summary of complaints made against the Council.

Of the 167 stage one complaints received overall, 31 were investigated under the stage 2 complaints procedure and three were investigated by the LGO.

Under the stage two complaints procedure, 16 complaints were not upheld, 13 complaints were upheld and two were withdrawn during the course of the investigation.

The Ombudsman investigated five complaints made against the Council. Two complaints were recorded as not upheld, resulting in no further action being required by the Council, and three complaints were upheld.