Decision details

Complaint Report 2024/25

Decision Maker: Governance, Audit and Standards Committee

Decision status: For Determination

Is Key decision?: No

Purpose:

To provide Members with a summary of complaints made against the Council.

Decisions:

The Committee noted the summary of complaints made against the Council.

 

It was noted that of the 429 stage 1 complaints received overall, 81 were investigated under the stage 2 complaints procedure and seven were investigated by the LGO. Under the stage 2 complaints procedure, 39 complaints were not upheld, 41 complaints were upheld and one was withdrawn (2%).

 

Report author: Arron Beckworth

Publication date: 04/08/2025

Date of decision: 21/07/2025

Decided at meeting: 21/07/2025 - Governance, Audit and Standards Committee

Accompanying Documents: