Decision details

Cabinet noted the Tenant Satisfaction Measures survey results which the Regulator of Social Housing use to assess how well social housing landlords were performing. The results were reported to the Regulator and would provide information to tenants and others so that they can compare the performance of their landlord with others and see where their landlord needs to improve. It was stated that work had taken place with the Complaints Team to improve the service and learn from the experiences of residents and tenants.

RESOLVED that the associated action plan be approved.

Reason

This is in accordance with the Council’s Corporate Priority of Housing – a good quality home for everyone