Decision details

Members considered the Managing Abusive, Persistent and/or Vexatious Customers Policy. In accordance with all the Council's Corporate Priorities. It was stated that there was an emphasis on delivering service improvements through the complaints process. Furthermore, the Policy would provide protection for employees and Members while undertaking their duties.

RESOLVED that the Managing Abusive, Persistent and/or Vexatious Customers Policy be approved.

Reason

The adoption of such a policy provides a transparent and consistent basis for decision making. This in turn should reduce the risks of decisions being overturned by the Local Government Ombudsman.