Decision details

Members received an update from the Assistant Director of Housing, who stated that following the previous update recruitment processes had been completed and there was a feeling of positivity around the Housing Repairs Team. Improvements had included a new schedule of rates, new diagnosis software, a new telephony system and new software to change and book appointments. It was noted that the satisfaction rates for repairs had risen.

The Committee thanked the Assistant Director for the update and stated that responses had been actioned quickly and satisfactorily.