Decision details

The Committee noted the Local Government and Social Care Ombudsman’s (LGSCO) and Housing Ombudsman's (HO) annual review of complaints received and determined against the Council.

The LGSCO and HO have published their annual performance reports for the Council. The purpose of the annual reviews are to help ensure that learning from complaints informs scrutiny at the local level. Supporting local scrutiny is one of the LGSCO’s and HO’s key business plan objectives. Its corporate strategy is based on remedying injustice and improving public services. Furthermore, the Council provide this scrutiny through its quarterly and annual complaint reports which are reviewed by this Committee and Cabinet.

In 2023/24, the LGSCO registered a total of 17 complaints against the Council. 14 of these complaints were not investigated due to the lack of fault found during initial enquiries. However, the LGSCO investigated three complaints which were upheld.

In 2023/24, the HO investigated nine complaints which were upheld.