Decision details

The Joint Committee note the proposal for upgrading the media and audio system.

The current media and audio system had been in place since 2005 with the latest contract ending November 2024.  A review had suggested that moving the service to the new provider would enhance both the user and customer experience.  The preferred supplier is the leading supplier of funeral industry media and audio solutions, operating in 71% of the crematoria in the UK.

The current provider had lost market share, due to the lack of investment in the customer experience and market trends.  This had been evidenced by the number of crematoria who have already made the transition.  The new provider would deliver new innovative ideas and products to ensure the service remains current. 

          RESOLVED that option 4 be approved.