Decision details

Cabinet considered the adoption of a Complaints Compensation Policy to remedy findings of fault during the Council’s complaint process and to provide a framework for how compensation payments would be calculated, thereby ensuring consistency of approach.

RESOLVED that the Complaints Compensation Policy be approved.

Reason

The Complaints Compensation Policy would be used to determine all complaints where a fault has been found and a compensation payment is required. Thereby, this would ensure a consistent approach across the Council in line with the Housing Ombudsman Remedies Guidance.