Decision details


Decision status: Recommendations Approved


The Committee noted the update for the Council’s requirement to enhance its complaints procedure.


The Council had reviewed its current procedure and had determined that a complaint consideration threshold was required.


It was recommended that the Council adopt a threshold of 6 months from the incident date in which the Council will investigate complaints.


RESOLVED that the changes to the Complaints Procedure be approved.

Publication date: 13/06/2022

Date of decision: 16/05/2022

Decided at meeting: 16/05/2022 - Governance, Audit and Standards Committee

Accompanying Documents: