Decision status: Recommendations Approved
The Committee noted the update for the Council’s requirement to enhance its complaints procedure.
The Council had reviewed its current procedure and had determined that a complaint consideration threshold was required.
It was recommended that the Council adopt a threshold of 6 months from the incident date in which the Council will investigate complaints.
RESOLVED that the changes to the Complaints Procedure be approved.
Publication date: 13/06/2022
Date of decision: 16/05/2022
Decided at meeting: 16/05/2022 - Governance, Audit and Standards Committee