Decision details

Members considered the new ICT strategy through to 2027 in accordance with the Council’s Values of continuous improvement and value for money.

The strategy provided four ICT themes to support the strategic objectives of enabling efficiency, responding flexibly and with agility to customer needs, modern architecture supporting efficient and agile working culture and robust arrangements for business continuity, information management and governance and security.

Concern had been raised with the telephone system with Members of the public not being able to get through. It was encouraging that a lot of residents were now using online services to access consultations and reporting. An increase in agile working had reduced the business mileage across the Authority and allowed for meetings to take place virtually. System Integration was happening in some cases but providers, in some cases did not make it easy and was not always the right solution.

RESOLVED that, with effect from 24 March 2022, the new ICT Strategy be adopted.