Decision details

Members noted a report on the requirements of the new Competence and Conduct Standard as part of the Social Housing Regulation Act 2023. Officers stated that as part of the Social Housing Regulation Act 2023, the government was implementing a new Competence and Conduct Standard for those who worked in housing services. This was in addition to the four existing Consumer Standards that the Council had to demonstrate compliance against. All Registered Providers of social housing would need to ensure that “all staff involved in the provision of services in connection with the management of social housing have the skills, knowledge and experience to exhibit the behaviours needed to deliver a good quality service”. The Regulator of Social Housing would need to be provided with assurances that the Council was meeting the expectations set out in the standard.