Decision details

Quarterly Complaint Report

Decision Maker: Governance, Audit and Standards Committee

Decision status: Recommendations Approved

Is Key decision?: No

Purpose:

To provide Members with a summary of complaints made against the Council.

Decisions:

The Committee noted the summary of complaints made against the Council.

 

Overall, of the 123 Stage 1 complaints received, 22 were investigated under the Stage 2 complaints procedure and three were investigated by the LGO or HO. Under the Stage 2 complaints procedure, 11 complaints were not upheld, 11 complaints were upheld.

Report author: Arron Beckworth

Publication date: 10/04/2025

Date of decision: 17/03/2025

Decided at meeting: 17/03/2025 - Governance, Audit and Standards Committee

Accompanying Documents: