Decision details

Complaints report 2023/24

Decision Maker: Cabinet, Governance, Audit and Standards Committee

Is Key decision?: No

Purpose:

To provide Members with a summary of complaints made against the Council.

Decisions:

Members were provided with a summary of complaints made against the Council and noted a report which outlined the performance of the Council in dealing with complaints, at stage one by the service areas, at stage two by the Complaints and Compliments Officer and at stage three when complaints are referred to the Local Government Ombudsman or Housing Ombudsman.

Report author: Arron Beckworth

Publication date: 25/07/2024

Date of decision: 23/07/2024

Decided at meeting: 23/07/2024 - Cabinet

Accompanying Documents: